Carolene Méli

I've tried out and implemented a lot of business and leadership courses throughout the years, especially since I'm in the hospitality and service-based industry, and Carolene's course is AMAZING! Each section of the course is intentional, straight to the point, no fluffy language just to fill up time and space. Carolene provided real life examples, thought-provoking questions that lead to actionable and tangible tasks. She talked about different ideas and concepts that I didn't consider thinking about when it comes to creating a memorable experience from the very first interaction whether that be indirectly or directly to the very end where your guests become your greatest advocates; from the language and the emotion evoked to the connection and the community. I really appreciated the mix of video, reflection prompts, and article/book recommendations that Carolene included for further personal and professional development.  Carolene's course left me feeling empowered, confident and excited to expand my team and to create memorable experiences! Highly recommend her course to those who are starting out in the industry or even to a seasoned business owner looking for a refresh/level up their service.

A highly valuable and relevant course for anyone working in a guest-facing experience. I am bursting with new ideas that I can't wait to implement! The course is well structured, easy to follow a long and very engaging thanks to the high energy and wealth of experience that Carolene brings to it.

This training is really interesting, all the points seen in this course are very clear and straight forward and so it's easy to acquire the information needed. It's very important as a leader how to understand every single part of a guest journey and how to improve your leadership with your team when running experiences. The training makes you thing about what you need to do to become a better leader of experience teams and the asked questions are really good to know you better and improve your leadership. All the exercises, the recommendations and the articles that we can find in every sections of the course are incredibly useful to make an introspection about your type of leadership and it gives you some tools to discover yourself as a leader. Perfect for anyone in events and guest experience roles.

I wish this course existed when I first became a CX professional. Carolene lays out all the basics and much more, and challenges you to rethink the way you lead (yourself, your team, and ultimately your guests). What a fantastic tool to apply at the workplace and beyond... Profoundly inspiring.

Great for everyone in the hospitality industry! I really enjoyed the Leading your Guests section and was able to apply most of the concepts when starting a leadership role for a new organization in guest experience.

It's great to have this kind of developmental learning available, especially from someone with so much first-hand knowledge and experience. Very inspiring, thanks Carolene

Really good! The classes were really easy to go through and helped me dive deep into my own personal experience to find ways of improving. This course really made me believe that I could become a much better manager!